Guarantee
Our guarantee
We stand behind our own work, and we tell you plainly what that covers.
What we guarantee
Yes, on our own work. Every pan we build gets a water test: sometimes we run it, sometimes the contractor runs it once the pan has dried. If it holds water, the pan was built right. If something goes wrong because of how we built it, we come back and fix it.
What ends it
What we cannot cover is damage done to the pan after we leave. Our work sits open until the tile goes on, and other trades work over it. A nail driven where one does not belong, or a ladder set down inside the waterproofing, damages the pan, and the guarantee on it ends there.
Jobs done without a guarantee
Two kinds of job carry no guarantee at all: repairs to a pan somebody else built, because we cannot see what is behind another contractor’s work, and a shower that is not prepped to the standard the pan needs. If you want that work done anyway, we will do it, without a guarantee.
The proof
Fill the pan with water. If it has not leaked within 24 hours, it was done well.
We run the flood test ourselves, or your contractor does once the pan has dried.
Questions about the guarantee?
Call or text Francisco. He will tell you exactly what applies to your job.